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FAQ

Common Queries

You Asked, We Answered

Looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If you can’t find the answer, get in touch.

contact lenses
  • What are the payment options?
    We accept only credit card payments
  • What is your return policy?
    Turklens is your one-stop shop for contact lenses. All of our lenses are medical-grade and designed to provide the highest level of comfort and safety. We are committed to providing our customers with top quality products, as well as excellent customer service.Due to the nature of our product, we do not accept returns. We want our customers to be confident in their purchase and trust that the lenses they receive will be exactly what they need.
  • Why should i buy lenses online?
    Turklens offers the best contact lenses to suite your needs at unbeatable prices. Furthermore, you can have them shipped directly to your home or your preferred pick up point with complete safety, in a fun and fast purchase process.
  • What are your standart delivery times?
    We do our best to ship and fulfill your orders as fast as possible! For daily and monthly contact lenses, the usual average shipment time would be 5 Days, depending on the stock of the products. For special specification lenses (like Astigmatism, Multifocal Etc) the time of delivery might be longer. We will do our best to ship all your orders up to 21 business days.
  • What are Turklens Shipping and Delivery Options?
    we are able to ship our lenses only to specific places, you can check if your country is available on the checkout process.
  • How can i contact you?
    If you have any questions or comments about our contact lenses, please don't hesitate to contact us. We are always happy to help! You can send us an Email to Hello@turklens.com and we will get back to you as soon as possible. We look forward to hearing from you!
  • If my 2 week disposable lenses are still comfortable and in good condition beyond 2 weeks, can I continue to wear the same pair?
    In order to maintain optimal eye health and comfort, it is important to adhere to the wearing schedule prescribed by your doctor. The main advantage of wearing disposable lenses is that you are putting a fresh new pair of lenses in your eyes every 2 weeks. Also, the convenient cleaning regimen of a disposable lens is only adequate for a 2 week wearing schedule.
  • If I only wear my 2 week disposable contacts part time, do I still have to replace them every 2 weeks?
    No, the 2 weeks refers to the actual amount of wearing time so they can last longer than 2 weeks if you are not wearing them full time.
  • Why is it necessary for contact lens wearers to have regular eye exams even if their prescription hasn’t changed?
    Regular eye exams are important not only to check your prescription but also to evaluate the health of your eyes. This is especially important for contact lens wearers because the contacts could be causing damage to your eyes without necessarily causing any obvious symptoms.
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